FAQs

 

About Splashlands


What is Splashlands?

Our vision was to redevelop the area at Stanborough Park North which previously occupied the Lido to serve all residents of Welwyn Hatfield.  The project sees the creation of a splash pad, new adventure playground, as well as a new kiosk, seating and landscaped areas.

Where is Splashlands located?

View the site plan here.

What is a splash pad?

A splash pad is a recreation facility that combines flowing, misting, spraying, jetting and splashing water. The result is fun for children of all ages with added benefits of enhancing physical, social, sensory and cognitive development.

As a local facility, the area includes a picnic area with sun sails and canopies providing shade, which complement existing park amenities.

How big is the splash play area and what does it include?

The splash park area is 600m2 and has a paddling river meandering through the centre and includes three different areas of inclusive play for children of all ages and abilities. These areas include water features with various levels of pressure to maintain interest and encourage teamwork, play and movement within the splash park area.

When is Splashlands open?

Weather permitting, Splashlands is open every day from Good Friday to the last Sunday in September, 10am to 6pm, or dusk if earlier. In the event of adverse weather conditions, such as heavy rain or incidences of thunder and lightning, visitors will be instructed to leave the splash pad immediately. The water jets will be turned off until weather conditions improve, and at least until 30 minutes after the last thunder or lightning event.

The outdoor gym and grass pitch areas remain open all year round.

Will I have to pay to use the facility?

No. It is free to use, but you will have to pay for parking in Stanborough Park. A reduced parking rate is available to local residents.

How do I apply for the residents' parking tariff?

A reduced parking rate for Welwyn Hatfield residents can be obtained from GLL ('Better'). Please email them directly at stanborough@gll.org for more information on this. The reduced rate applies to both the north and south side car parks.

Booking


Do I need to book in advance? 

You can book a timed one hour session per day in advance for up to six people. There are also a limited number of places available on the gate.

A maximum of 160 people are allowed in the splash pad area and during busy periods, this is limited to a one hour session. This helps to keep queues moving and allows as many people as possible to enjoy their visit. The restricted numbers ensure there is safe social distancing in place for everyone.

There is a booking system on the Better UK app for 130 spaces for each of the one hour sessions between 10am and 6pm every day. An additional 30 non-bookable spaces are available on the gate for visitors who turn up on the day.

Why have you increased the numbers from 130 to 160 for each session?

The Splashlands operator, GLL ('Better'), has set a maximum capacity of 160 people to ensure safe social distancing can be maintained. This was initially reduced to 130 while operations were monitored in its first two weeks.

How do I book?

All bookings must be made via the Better UK app. For information on how to download the app go to https://www.better.org.uk/news/download-the-better-uk-app.

Once you have downloaded the app, please follow the step-by-step guide to book your tickets for Splashlands: Icon for pdf How to book Splashlands [407.95KB]

Why is the session I'm booking showing a minus number of places available?

Please ignore this as it's a minor glitch with the booking system which will be resolved. If you have booked a timed session you will not be turned away.

What do I do if I didn't get a booking confirmation?

Please take a screen shot of your booking which will be your confirmation.

I didn't save my booking, what should I do?

Don't worry, we will have a record of your booking details. Just give the staff your name at the Splashlands entrance.

How far in advance can I book?

You can book up to 7 days in advance on the Better UK app. New slots are released on the app in the evening every 24 hours.

How many people can I book onto a session?

You can book up to six people for each one hour session per day.

What time should I arrive for my booked session?

Please arrive at the entrance to Splashlands 15 minutes before the start of your booked session. Each session starts promptly on the hour. Stanborough Park gets incredibly busy so please give yourself time to park and get your parking ticket.

If you are late then your pre-booked slot will be allocated to other visitors waiting for general admission at that time at GLL's discretion, as this will help to manage queues.

What if I need to cancel a session?

If you need to cancel your session, please make sure you do so to free up space for other visitors as Splashlands is very popular. Please email customerservices@gll.org to cancel.

I am having problems booking on the app, where can I get help?

If you're having any technical problems with the Better UK app, Splashlands staff on site are available to help or you can email customerservices@gll.org. You can also still turn up on the day as there will be 30 places available for each one hour session.

Operation


Is there enough parking to accommodate Splashlands at Stanborough Park?

There are 321 parking spaces in the north car park, which is felt to be sufficient parking. There are also an additional 179 spaces in the south car park. 

What measures are in place to keep people safe and prevent the spread of coronavirus? 

Keeping people safe is our priority but we also need everyone to play their part to help keep each other safe.

To ensure there is safe social distancing, a maximum of 160 are allowed on the splash pad area at any one time. With reduced capacity visitors will be able to remain appropriately distanced from each other. Signage around the Park reminds visitors of the importance of good hygiene and maintaining safe social distancing and members of staff will also be reminding people of keeping their distance and staying safe. 

Splashlands is thoroughly cleaned by GLL staff prior to its opening at 10am every day and further checks and cleaning are carried out in between the timed sessions throughout the day. It is also cleaned down at the end of each day. GLL staff are on site all of the time Splashlands is open and visitors are encouraged to report any concerns they may have promptly to them. 

Parents and guardians are advised to bring their own hand sanitisers, wipes or similar for their family's use. There is no mandatory requirement to wear face coverings or any other form of PPE in the Park at this time.

 

Will it be staffed? 

Splashlands will be permanently staffed by GLL ('Better') who is managing the facility on behalf of the council. There will be staff on the entrance gate managing the groups of people leaving and entering the splashpad. At the end of each hour, a klaxon marks the end of the session. The area is then cleaned down and the next group of people are admitted. 

Can I take food and drink in? 

Food and drink cannot be taken into the splash pad as this could contaminate the water flowing through it. You can bring your own food and drink into the Park for your personal consumption. Please use the bins provided for your litter and rubbish, or if the bins are full, please take it home with you so even in busy times, the Park remains clean and tidy for everyone to enjoy. No barbeques of any type are permitted in the Park.

How long can I stay? 

You can stay in the Park for as long as you like. However stays in the splash pad are limited to 60 minutes so as many people as possible get to enjoy it and we keep any queues moving.

Is there an age limit for children using the splash pad? 

There is no age restriction although it's most suitable for young children. There is also an outdoor gym and sports pitch to keep the bigger kids entertained. All parents and guardians are strictly responsible for the conduct and behaviour of their children when visiting Splashlands. Visitors will be asked to leave if there are justified complaints made against them, particularly on safety grounds.

Do all children using the splash pad need to be accompanied by an adult? 

All children visiting Splashlands need to be accompanied by at least one responsible adult. GLL ('Better') who manage the Park on our behalf, will ensure the facility is run safely but it is not responsible for the conduct or welfare of your children when they are visiting it.

Are there changing facilities provided?

There are five changing rooms.

Is there a minimum age to use the gym equipment? 

There is no minimum age for use of the outdoor gym equipment, although it's most suitable for teenagers and adults. Parents and guardians are required to use their best judgment in deciding whether to let their children use it, taking into account their age and ability, and to make sure they do so safely at all times.

Can I bring my dog?

For hygiene and safety reasons, dogs are not allowed in any area of Splashlands.

Will there be seating areas at the kiosk? 

There will be no tables and chairs due to social distancing, but a number of general seating areas have been provided around Splashlands for people to use and enjoy. Food and drink cannot be taken into the splash pad as this could contaminate the water flowing through it.

You can bring your own food and drink into the Park for your personal consumption, but please use the bins provided for all litter and rubbish, or take it home with you so we can all do our bit to keep our lovely Park clean and tidy. No barbeques of any type are permitted in the Park.

Sun sails and canopies will be put up daily by the operator to provide shade along with a large landscaped grassed area for public use.

Can I buy food and drink at the kiosk? 

A small range of cold drinks and snacks can be purchased from the new kiosk to be enjoyed outside of the splash pad. Please make sure that waste is safely disposed of in the designated bins. If the bins are full, please kindly take your litter home.

Who has paid for this?

The £2.2m has come from Welwyn Hatfield council's Capital Fund.

Did you take feedback on board when finalising the designs?

Yes - public events in March gave people the opportunity to refine the final design, with changing facilities, ball hoops, musical equipment and lots of shade now being incorporated into the scheme.

Where's the latest news?

Keep up to date here.

For High Ropes opening times, visit www.vertigoadventures.co.uk/