FAQs

 

About Splashlands


What is Splashlands?

We have redeveoped an area at Stanborough Park North, to serve all residents of Welwyn Hatfield.  A splash pad has been created, along with a new dry adventure playground, refreshment kiosk, outdoor gym with a sports pitch and seating and landscaped areas.

Where is Splashlands located?

View the site plan here.

What is a splash pad?

A splash pad is a recreation facility that combines flowing, misting, spraying, jetting and splashing water. The result is fun for children of all ages with added benefits of enhancing physical, social, sensory and cognitive development.

As a local facility, the area includes a picnic area with sun sails and canopies providing shade, which complement existing park amenities.

How big is the splash play area and what does it include?

The splash park area is 600m2 and has a paddling river meandering through the centre and includes three different areas of inclusive play for children of all ages and abilities. These areas include water features with various levels of pressure to maintain interest and encourage teamwork, play and movement within the splash park area.

When is Splashlands open?

Subject to government guidance and weather conditions, Splashlands will be open from Monday 12 April 2021 and remain open every day from 10am to 6pm or dusk if earlier, through to the last Sunday in September. In the event of adverse weather conditions, such as heavy rain or incidences of thunder and lightning, visitors will be instructed to leave the splash pad immediately. The water jets will be turned off until weather conditions improve, and at least until 30 minutes after the last thunder or lightning event.

The outdoor gym and grass sports pitch remain open all year round.

Will I have to pay to use the facility?

No. It is free to use, but you will have to pay for parking in Stanborough Park. A reduced parking rate is available to local residents who live in the borough. The car park gets busy during peak periods so please allow plenty of time to find a space. You should aim to arrive at Splashlands 15 minutes before your booking slot.

How do I apply for the residents' parking tariff?

A reduced parking rate for Welwyn Hatfield residents can be obtained from GLL ('Better'). Please email them directly at stanborough@gll.org for more information on this. The reduced rate applies to both the north and south side car parks.

Booking


Do I need to book in advance? 

You can book a timed one hour session per day in advance for up to six people. There are also a limited number of places available on the gate every day.

A maximum of 160 people are allowed in the splash pad area and during busy periods this is limited to a one hour session. This helps to keep queues moving and enables as many people as possible to enjoy their visit. The restricted numbers ensure there is safe social distancing in place for everyone for as long as government restrictions are in place.

There is a booking system on the Better UK app for 130 spaces for each of the one hour sessions between 10am and 6pm every day. An additional 30 non-bookable spaces are available on the gate for visitors who turn up on the day.

How do I book?

All bookings must be made via the Better UK app. For information on how to download the app go to https://www.better.org.uk/news/download-the-better-uk-app.

Once you have downloaded the app, please follow the step-by-step guide to book your tickets for Splashlands: Icon for pdf How to book Splashlands [407.95KB]

What do I do if I didn't get a booking confirmation?

If possible, please take a screen shot of your booking which will be your confirmation.

I didn't save my booking, what should I do?

Don't worry, we will have a record of your booking details. Just give the GLL ('Better') staff your name at the Splashlands entrance.

How far in advance can I book?

You can book up to 7 days in advance on the Better UK app. New slots are released on the app in the evening every 24 hours.

How many people can I book onto a session?

You can book up to six people for each one hour session per day.

What time should I arrive for my booked session?

Please arrive at the entrance to Splashlands up to 15 minutes before the start of your booked session. Each session starts promptly on the hour. Stanborough Park gets incredibly busy in peak periods so please give yourself time to park and pay for it. Car parks can be busy so you may need to park a short walk from Splashlands.

If you are late then your pre-booked slot will be allocated to other visitors waiting for general admission at that time at GLL's discretion, as this will help to manage queues.

I am having problems booking on the app, where can I get help?

If you're having any technical problems with the Better UK app, Splashlands staff on site are available to help. You can also still turn up on the day as there will be 30 places available for each one hour session.

Operation


Is there enough parking to accommodate Splashlands at Stanborough Park?

There are 321 parking spaces in the north car park.There are also 179 spaces in the south car park on the other side of Stanborough Road.  The car parks do get busy so please allow plenty of time to find a space to arrive in time for your booking.

What measures are in place to keep people safe and prevent the spread of coronavirus? 

Keeping people safe is our priority but we also need everyone to play their part to help keep each other safe. Please follow the instructions and guidance provided by Splashlands staff and the information banners and notices on display in the park.

To ensure there is safe social distancing, a maximum of 160 are allowed on the splash pad area at any one time. With reduced capacity, visitors will be able to remain appropriately distanced from each other. Signage around the park reminds visitors of the importance of good hygiene and maintaining safe social distancing and members of staff will also be reminding people of keeping their distance and staying safe. 

Splashlands is thoroughly cleaned by GLL staff prior to its opening at 10am every day and further checks and cleaning are carried out in between the timed sessions throughout the day. It is also cleaned down at the end of each day. GLL staff are on site all of the time Splashlands is open and visitors are encouraged to report any concerns they may have promptly to them. 

Parents and guardians are advised to bring their own hand sanitisers, wipes or similar for their family's use. There is no mandatory requirement to wear face coverings or any other form of PPE in the park at this time.

Will it be staffed? 

Splashlands will be permanently staffed by GLL ('Better') who manage the facility on behalf of the council. There will be staff on the entrance gate managing the groups of people leaving and entering the splashpad. At the end of each hour, a klaxon marks the end of the session. The area is then cleaned down and the next group of people are admitted. 

Can I take food and drink in? 

Food and drink cannot be taken into the splash pad as this could contaminate the water flowing through it. You can bring your own food and drink into the park for your personal consumption. Please use the bins provided for your litter and rubbish, or if the bins are full, please take it home with you so even in busy times, the park remains clean and tidy for everyone to enjoy. No barbeques of any type are permitted in the park.

How long can I stay? 

You can stay in the park for as long as you like. However stays in the splash pad are limited to 60 minutes so as many people as possible get to enjoy it and we keep any queues moving at peak times.

Is there an age limit for children using the splash pad? 

There is no age restriction although it's most suitable for young children. There is also an outdoor gym and sports pitch to keep the bigger kids entertained. All parents and guardians are strictly responsible for the conduct and behaviour of their children when visiting Splashlands. Visitors will be asked to leave if there are justified complaints made against them, particularly on safety grounds.

Do all children using the splash pad need to be accompanied by an adult? 

All children visiting Splashlands need to be accompanied by at least one responsible adult. GLL ('Better') who manage the park on our behalf, will ensure the facility is run safely but it is not responsible for the conduct or welfare of your children when they are visiting it.

Are there changing facilities provided?

The changing rooms currently remain closed to comply with government COVID-secure regulations. If you have a specific need, please speak to a member of staff.

Is there a minimum age to use the gym equipment? 

There is no minimum age for use of the outdoor gym equipment, although it's most suitable for teenagers and adults. Parents and guardians are required to use their best judgment in deciding whether to let their children use it, taking into account their age and ability, and to make sure they do so safely at all times.

Can I bring my dog?

For hygiene and safety reasons, dogs and other pets are not allowed in any area of Splashlands.

Will there be seating areas at the kiosk? 

There will be no tables and chairs while there is social distancing in place, but a number of general seating areas have been provided around Splashlands for people to use and enjoy. Food and drink cannot be taken into the splash pad as this could contaminate the water flowing through it.

You can bring your own food and drink into the park for your personal consumption, but please use the bins provided for all litter and rubbish, or take it home with you so we can all do our bit to keep our beautiful park clean and tidy. No barbeques of any type are permitted in the park.

Sun sails and canopies will be put up daily to provide shade along with a large landscaped grassed area for public use.

Can I buy food and drink at the kiosk? 

A small range of hot and cold drinks and snacks can be purchased from the kiosk to be enjoyed outside of the splash pad. Please make sure that waste is safely disposed of in the designated bins. If the bins are full, please kindly take your litter home.

Who has paid for this?

The £2.2m cost of developing Splashlands has been provided by Welwyn Hatfield Borough Council. There is no entry charge. Splashlands is free to visit at all times.

Where's the latest news?

Keep up to date here.

For High Ropes opening times, visit www.vertigoadventures.co.uk/