Citizens Advice

Citizens Advice Welwyn Hatfield provides free, independent, confidential and impartial advice to everyone in the Welwyn Hatfield area on their rights and responsibilities.

Citizens Advice website.

Email citizens Advice.

We are part of the Hertfordshire Adviceline telephone service and also run various long-term and short-term funded projects covering areas such as homelessness prevention and disability benefits. 

8 out of 10 people solve their problems with our help. Our wider social value can be seen in the way we bring local people together. Our 58 active volunteers donate over 300 hours per week, worth over £320,000 per year, and are committed to helping people with a wide variety of issues.

In 2018/19, we provided advice, support and information to 5,970 clients face to face or by telephone with 17.359 problems.

Citizens Advice Welwyn Hatfield is an independent charity governed by its own Board of Trustees.

All local Citizens Advice offices are members of the national organisation, Citizens Advice, which audits our effectiveness and quality of advice.


Queensway House



AL10 0LW


United Kingdom

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Opening hours
Trained advisers will take your call any time between 10:00 and 16:00, Monday to Friday (except public holidays).