New waste and grounds contracts

Find out more about our new waste collection and grounds maintenance contracts.

New contracts

We're introducing new waste collection and street cleansing contracts from April 2020. Here's everything you need to know.


Who are the new contractors?

We have awarded the new waste collection and street cleansing contract to Urbaser Limited.


Urbaser is one of the largest environmental services providers in Europe, working in partnership with many local authorities across the UK including the Royal Borough of Windsor and Maidenhead, Bournemouth, East Herts, North Herts, Gosport, Waltham Forest and Burnley.


The council has appointed Continental Landscapes Ltd (CLL) as the borough's new grounds maintenance contractor, carrying out grass and hedge cutting, shrub maintenance, planting and bedding maintenance and leaf clearance.


CLL has over 27 years' experience in the sector, and has grown to be one of the largest specialist providers for high quality parks and open spaces. Their clients include Westminster City Council, the London Borough of Richmond Upon Thames and Leeds City Council.


For more information, please visit: and


When do the contracts start?

The contracts start in April 2020 and run for nine years.


Why are the contracts changing?

The existing contracts end in March 2020. Cabinet agreed in 2017 to set up a cross-party procurement board to oversee the procurement of the new services.


The procurement was undertaken in accordance with the Public Contracts Regulations 2015 and the EU Procurement Directives.


How were the new contractors appointed?

We appointed the contractors following a rigorous procurement process which evaluated bidders on a wide range of different criteria, including quality and price. This process was overseen by a cross-party procurement board and independent environmental consultancy Eunomia Ltd, with legal support provided by Sharpe Pritchard.


How much are the contracts worth?

The waste collection and street cleansing is valued at approximately £4.6m per year, and the grounds maintenance at £1.1m. Both new contracts closely match the existing contract values, while providing enhanced levels of service. From autumn 2020, this is set to include weekly food waste collections, and a weekly collection of small electrical items, textiles and household batteries.


Will this increase the council's overall recycling rate?

Yes, we hope that introducing separate collections for food waste and other materials will help us increase our recycling rate.


Will the services operate out of the depot?

Yes, the services will still operate out of the depot on Tewin Road.


How will these changes affect me?

Initially all services will continue to operate as normal. You should present your bins for collection as usual. We will contact you in advance with further information on any changes that will affect you.


What collection services are included in the new contract?

Initially, waste collection services will remain unchanged and residents will continue to receive:

  • Fortnightly general rubbish collection (black bins)
  • Fortnightly mixed recycling collection (blue lidded bins)
  • Fortnightly paper collection (paper caddy)
  • Fortnightly garden waste collection if subscribed (brown bin)


From autumn 2020, Urbaser will introduce the following services:

  • Weekly food waste collections (separate food caddy)
  • Weekly collection of small electrical items, textiles and household batteries.


Will there be a charge for these additional collections?

No. There will be no charge to residents for these additional collections.


If the new contract starts in April 2020, why won't the new services start until autumn 2020?

This period will enable Urbaser to familiarise themselves with the local area before introducing new collections, helping to ensure the service continues to run as smoothly as possible for residents.


Will there be changes to my collection days?

Initially, collection services will remain unchanged. Urbaser will work closely with the council to maximise efficiency in the collection rounds and this may subsequently result in some changes to collection days. Residents will receive further information if any changes affect their property.


Will my usual collection, cleansing and grounds maintenance staff change?

The existing staff employed by Serco will be offered the opportunity to transfer to the new contractors.


I live in a flat, will there be any changes to my collection services?

We intend to roll out the new food waste collection service and enhance the existing recycling services on offer to all communal properties where it is practical.


I currently receive an assisted collection service, will this service still be offered?

Yes, bins will still be collected and returned to the agreed location.