Welwyn Hatfield Borough Council appoints Liberata
Welwyn Hatfield Borough Council has awarded a seven-year contract to Liberata, the business process services provider, as a key partner in our ongoing digital transformation programmes.
The new contract with Liberata will support the council in the delivery of its Council Tax and Benefit Service, making significant improvements to performance and customer experience.
Liberata’s expertise and solutions will focus on creating better outcomes through the delivery of essential services for Welwyn Hatfield, whilst ensuring a greater focus on more seamless interaction with residents and businesses.
Commencing on 1 April 2023, the contract, which is for an initial seven years with a potential three-year extension, will provide a range of services including Council Tax and Business Rates, billing, collection and recovery and the administration of Council Tax Support and Housing Benefits for our vulnerable residents.
Each service will be supported by transformative service improvement initiatives, Council Tax and Benefits customer services, systems provision, and hosting. The outcomes from this work will place Welwyn Hatfield Borough Council at the forefront of local government revenues collection and benefits processing performance.
Richard Baker, Executive Director, Finance and Transformation, Welwyn Hatfield Borough Council, said:
“As a council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are pleased to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.”
Charlie Bruin, CEO of Liberata, said: “We are delighted to welcome staff, residents, and other key stakeholders to Liberata and look forward to the journey ahead. These new contracts follow on from our new ten year partnership with Swindon announced last year and demonstrates our track record in delivering successful services to local government with a focus on putting citizens at the heart of what we deliver.”