Tenant Customer Service Survey

Alongside the questions we have to ask on the TSM survey, we asked some additional ones around your experience when you contact our housing services.

Contact by reason orange icon of a person with a headset on

  • Repairs: 73%
  • Other: 10%
  • Your rent account: 5%
  • Grounds maintenance in communal areas: 5%
  • Neighbour nuisance/Anti-social behaviour: 4%
  • Cleaning of communal area: 1%

2% of survey respondents did not give the reason for their contact.

Key findings

Getting hold of the right person was easy - 61% satisfactionpink circle with a white tick in the middle of it

Staff were polite and friendly - 82% satisfaction

Staff were able to deal with your query - 62% satisfaction

Staff were able to resolve your query - 56% satisfaction