Resident engagement

We carry out a Tenant Satisfaction Measures survey each year to help us to understand your views about our housing services.

We are working hard to improve our services for you and you can view our progress below.

We are pleased that the number of respondents who said they are satisfied with the overall housing service we provide has increased from the previous year.

Tenant Satisfaction with….

Performance for 2024/25

Performance for 2025/26

Change

Overall (housing) Service

65%

67%

↑2%

Repairs service in the last 12 months

69%

70%

↑1%

Time taken to complete the most recent repair

68%

67%

↓1%

Providing a home that is well maintained

68%

69%

↑1%

Providing a home that is safe

77%

80%

↑3%

Communal areas that are clean and well maintained

54%

57%

↑3%

Making a positive contribution to the neighbourhood

63%

67%

↑4%

Listening to views and acting on them

59%

60%

↑1%

Keeping tenants informed

74%

75%

↑1%

Approach to complaint handling

24%

24%

⇔

Approach to handling antisocial behaviour

57%

60%

↑3%

Tenants treated fairly and with respect

75%

76%

↑1%

What we have been doing

Our survey results have increased from 2024-25 but we are still working hard on improving housing services for you.

We use your feedback about our services to make meaningful changes to the way we deliver them. To find out more about how your feedback has made a difference, see our You said, We listened section.

More about our Tenant Satisfaction Measures surveys