Resident engagement

We carry out a Tenant Satisfaction Measures survey each year to help us to understand your views about our housing services.

We are working hard to improve our services for you and you can view our progress below.

We are pleased that the number of respondents who said they are satisfied with the overall housing service we provide has increased from the previous year.

Tenants Satisfaction with….

2023/24

Change (+/-)

2024/25

Overall (housing) Service

60%

↑+5%

65%

Repairs service in the last 12 months

61%

↑+8%

69%

Time taken to complete the most recent repair

56%

↑+12%

68%

Providing a home that is well maintained

54%

↑+14%

68%

Providing a home that is safe

60%

↑+17%

77%

Communal areas that are clean and well maintained

47%

↑+7%

54%

Making a positive contribution to the neighbourhood

45%

↑+18%

63%

Listening to views and acting on them

42%

↑+17%

59%

Keeping tenants informed

53%

↑+21%

74%

Have you made a complaint to WHBC in last 12 months

26%

↓-5%

21%

Approach to complaint handling

26%

↓-2%

24%

Approach to handling antisocial behaviour

41%

↑+16%

57%

Tenants treated fairly and with respect

63%

↑+12%

75%

What we have been doing

Our survey results have increased from 2023-24 but we are still working hard on improving our housing services for you.

Following the results of our latest TSM survey, we are focussing on the areas of:

  • repairs
  • complaints
  • communal areas
  • handling of ASB
  • listening to tenant views and acting on them

Find out more in our our action plan.

More about our Tenant Satisfaction Measures surveys