Resident engagement

Tenant Satisfaction Measures results

The Tenant Satisfaction Measures help us to understand your views about our housing services.

We are working hard to improve our services for you and are pleased that the number of respondents who said they are satisfied with the overall housing service we provide has increased from the previous year.

Thank you to everyone who took part in the survey.

We have to run a Tenant Satisfaction Measures survey every year. If you are asked to take part, please complete the survey so we can use the feedback to shape our housing services.

Tenants Satisfaction with….

Previous year (2023/24)

Change (+/-)

 2024/25

 

Overall (housing) Service

60%

↑+5%

65%

Repairs service in the last 12 months

61%

↑+8%

69%

Time taken to complete the most recent repair

56%

↑+12%

68%

Providing a home that is well maintained

54%

↑+14%

68%

Providing a home that is safe

60%

↑+17%

77%

Communal areas that are clean and well maintained

47%

↑+7%

54%

Making a positive contribution to the neighbourhood

45%

↑+18%

63%

Listening to views and acting on them

42%

↑+17%

59%

Keeping tenants informed

53%

↑+21%

74%

Have you made a complaint to WHBC in last 12 months

26%

↓-5%

21%

Approach to complaint handling

26%

↓-2%

24%

Approach to handling antisocial behaviour

41%

↑+16%

57%

Tenants treated fairly and with respect

63%

↑+12%

75%

What we’ve been doing

Our TSM survey results have increased from 2023-24 but we’re still working hard on improving our housing services for you.

Following the results of our latest TSM survey, we’re focussing on the areas of:

  • Repairs
  • Complaints
  • Communal Areas
  • Handling of ASB
  • Listening to tenant views and acting on them

To see what we’re doing see our action plan.

Our full results 2024 to 2025

You can view our full results for the year 2024 to 2025.

view results

More about Tenant Satisfaction Measures

Tenant Satisfaction Measures Survey Results 2025/2026

Our Tenant Satisfaction Measures (TSM) Survey is run quarterly and we publish the results throughout the year.

View results so far for 2025/2026