Tenant Satisfaction Measures Survey Results 2025/2026
Our Tenant Satisfaction Measures (TSM) Survey is run quarterly:
- Quarter 1 – April to June
- Quarter 2 – July to September
- Quarter 3 – October to December
- Quarter 4 – January to March.
This means we receive regular feedback on how you think we are doing and where our housing services might need improving.
The results for the 2025/2026 survey so far are shown below.
|
TSM question |
2025-26 1st quarter (Apr-June) |
|---|---|
|
Satisfaction with the service provided by WHBC
|
62% |
|
Satisfaction with the overall repairs service from WHBC over the last 12 months
|
64% |
|
Satisfaction with the time taken to complete your most recent repair after you reported it
|
63% |
|
Satisfaction that WHBC provides a home that is well-maintained
|
62% |
|
Satisfaction that WHBC provides a home that is safe
|
77% |
|
Satisfaction that WHBC listens to your views and acts upon them
|
54% |
|
Satisfaction that WHBC keeps you informed about things that matter to you
|
74% |
|
To what extent do you agree or disagree with the following? “WHBC treats me fairly and with respect.”
|
74% |
|
Have you made a complaint to WHBC in the last 12 months?
|
24% |
|
*How satisfied or dissatisfied are you with WHBC’s approach to complaints handling?
|
25% |
|
How satisfied or dissatisfied are you that WHBC keeps communal areas clean and well-maintained?
|
45% |
|
How satisfied or dissatisfied are you that WHBC makes a positive contribution to your neighbourhood? |
64% |
|
How satisfied or dissatisfied are you with WHBC’s approach to handling anti-social behaviour?
|
51% |
*This is the proportion of respondents who said they had made a complaint in the previous 12 months and are satisfied with our approach to complaints handling.