Our approach to the Tenant Satisfaction Measures Survey

There are strict requirements around how the Tenant Satisfaction Measures must be collected.

We worked with independent company ARP Research to gather your opinions on our housing services.

ARP Research randomly selected 2,890 households from across the borough to take part in the survey and received 805 responses of which 190 were postal completions and 615 online.

For more information see the summary of our approach to the TSM survey, which was sent to the Regulator of Social Housing, and our questionnaire.