We carry out a Tenant Satisfaction Measures survey each year to help us to understand your views about our housing services.
We are working hard to improve our services for you and you can view our progress below.
We are pleased that the number of respondents who said they are satisfied with the overall housing service we provide has increased from the previous year.
Tenant Satisfaction with….
Performance for 2024/25
Performance for 2025/26
Change
Overall (housing) Service
65%
67%
↑2%
Repairs service in the last 12 months
69%
70%
↑1%
Time taken to complete the most recent repair
68%
67%
↓1%
Providing a home that is well maintained
68%
69%
↑1%
Providing a home that is safe
77%
80%
↑3%
Communal areas that are clean and well maintained
54%
57%
↑3%
Making a positive contribution to the neighbourhood
63%
67%
↑4%
Listening to views and acting on them
59%
60%
↑1%
Keeping tenants informed
74%
75%
↑1%
Approach to complaint handling
24%
24%
⇔
Approach to handling antisocial behaviour
57%
60%
↑3%
Tenants treated fairly and with respect
75%
76%
↑1%
What we have been doing
Our survey results have increased from 2024-25 but we are still working hard on improving housing services for you.
We use your feedback about our services to make meaningful changes to the way we deliver them. To find out more about how your feedback has made a difference, see our You said, We listened section.
More about our Tenant Satisfaction Measures surveys
