The Tenant Satisfaction Measures help us to understand your views about our housing services.
We are working hard to improve our services for you and are pleased that the number of respondents who said they are satisfied with the overall housing service we provide has increased from the previous year.
Thank you to everyone who took part in the survey.
We have to run a Tenant Satisfaction Measures survey every year. If you are asked to take part, please complete the survey so we can use the feedback to shape our housing services.
Tenants Satisfaction with….
Previous year (2023/24)
Change (+/-)
2024/25
Overall (housing) Service
60%
↑+5%
65%
Repairs service in the last 12 months
61%
↑+8%
69%
Time taken to complete the most recent repair
56%
↑+12%
68%
Providing a home that is well maintained
54%
↑+14%
68%
Providing a home that is safe
60%
↑+17%
77%
Communal areas that are clean and well maintained
47%
↑+7%
54%
Making a positive contribution to the neighbourhood
45%
↑+18%
63%
Listening to views and acting on them
42%
↑+17%
59%
Keeping tenants informed
53%
↑+21%
74%
Have you made a complaint to WHBC in last 12 months
26%
↓-5%
21%
Approach to complaint handling
26%
↓-2%
24%
Approach to handling antisocial behaviour
41%
↑+16%
57%
Tenants treated fairly and with respect
63%
↑+12%
75%
Our full results 2024 to 2025
You can view our full results for the year 2024 to 2025.
