We carry out a Tenant Satisfaction Measures survey each year to help us to understand your views about our housing services.
We are working hard to improve our services for you and you can view our progress below.
We are pleased that the number of respondents who said they are satisfied with the overall housing service we provide has increased from the previous year.
Tenants Satisfaction with….
2023/24
Change (+/-)
2024/25
Overall (housing) Service
60%
↑+5%
65%
Repairs service in the last 12 months
61%
↑+8%
69%
Time taken to complete the most recent repair
56%
↑+12%
68%
Providing a home that is well maintained
54%
↑+14%
68%
Providing a home that is safe
60%
↑+17%
77%
Communal areas that are clean and well maintained
47%
↑+7%
54%
Making a positive contribution to the neighbourhood
45%
↑+18%
63%
Listening to views and acting on them
42%
↑+17%
59%
Keeping tenants informed
53%
↑+21%
74%
Have you made a complaint to WHBC in last 12 months
26%
↓-5%
21%
Approach to complaint handling
26%
↓-2%
24%
Approach to handling antisocial behaviour
41%
↑+16%
57%
Tenants treated fairly and with respect
63%
↑+12%
75%
What we have been doing
Our survey results have increased from 2023-24 but we are still working hard on improving our housing services for you.
Following the results of our latest TSM survey, we are focussing on the areas of:
